Choosing the right company to look after your home heating should be simple. You want someone who will arrive on time, do the job to a high standard, and treat your home with care. In today’s digital world, many people turn to online reviews to help them decide which business to choose. Reviews can be a great starting point, but the challenge is knowing whether the ones you are reading are genuine. Unfortunately, not every review online tells the full story.

At West London Gas, we believe reviews should be a true reflection of the service we provide. They are not just there to make us look good. They are there to reassure you, as a customer, that when you book with us you are choosing a team that has delivered the same level of service for others in your position. That is why we make sure every single review you see is from a real customer who has used our services.

The problem with online reviews

From restaurants and hotels to plumbers and boiler engineers, online reviews have become a huge part of how people decide which company to hire. When reviews are genuine, they are an invaluable way of getting an insight into how a business treats its customers. They can tell you whether a company is punctual, professional, and good at communicating, or whether they go the extra mile to make sure the job is done right.

The problem is that not all reviews you see online are genuine. Some companies pay for glowing feedback or encourage only the most positive reviews to be posted. Others filter out any comments that are less than perfect. In some cases, fake accounts are even created to boost ratings. This can make it harder to know which companies you can truly rely on, especially for something as important as the heating in your home.

We believe that customer feedback should be open, honest, and representative of the service you can actually expect. This is why we make sure ours is gathered in a way that is fair and transparent.

Why verified reviews make a difference

Verified reviews give you complete peace of mind. They are written by people who have genuinely booked and paid for a service. When you read about a boiler installation, annual service, or emergency repair we have carried out, you can be certain that the review is from someone who has been in your position and experienced our service first-hand.

For us, verified reviews are not just about collecting praise. They give us valuable insight into what we are doing well and where we can improve. We look beyond the star rating to see the details of a customer’s experience. It could be that our engineer explained a complex repair in simple terms, that our team kept a customer informed during a busy period, or that we left a home spotless after an installation. These details matter and help us maintain the high standards our customers expect.

How we keep our reviews authentic

At West London Gas, our reputation has been built over more than 25 years by serving customers across Ealing and the surrounding areas with honesty, skill, and care. One of the ways we keep our reviews authentic is by working with Feefo, a trusted independent review platform that only collects feedback from verified customers.

Every review you see is linked to a real job we have completed. It might have been a quick boiler repair, a full central heating system installation, or a landlord gas safety check. Feefo sends review invitations only to genuine customers, so every comment you read reflects a real experience. Nothing is hidden. You will see both the positive feedback and the constructive comments, giving you the full picture.

With Feefo:
• Every customer is invited to leave a review, not just the ones we think will give us the best rating.
• There are no fake profiles or untraceable comments.
• You can read honest opinions directly from our customers.

You can browse our Feefo reviews directly on our website or visit our Feefo page.

We are also proud to be a Which? Trusted Trader. This is not a title you can buy. It is awarded only after a business passes a series of detailed checks by the UK’s most respected consumer organisation. These include business and financial assessments, customer reference interviews, and ongoing reassessments to make sure standards remain high year after year. You can see our Which? reviews here.

Many of our customers also leave reviews on Google. This is a quick and familiar way for people to share their experience, and it gives a broad view of our work across the community. You can explore those reviews here.

Why your feedback matters to us

When you take the time to leave a review, you are helping us shape the way we work. Positive comments show us what you value most, whether that is our punctuality, the friendliness of our engineers, or the way we explain every step of the job. Constructive criticism helps us identify where we can be even better. That could mean improving our appointment reminders, refining our communication, or offering more advice after a service or installation.

Every review is read by our team, and we respond where possible to say thank you or to follow up directly if a customer has raised a concern. We never take feedback for granted. It plays an important role in training our engineers, updating our systems, and ensuring that every part of our service is the best it can be.

We know that no business gets it right every single time, but by listening to our customers and acting on their feedback, we can keep improving. This is one of the reasons we have become a trusted name in West London for over two decades.

A thank you to our customers

Whether you have booked us for a quick repair, a routine service, or a complete heating system replacement, your opinion matters. We are grateful to every customer who shares their experience with us. Your feedback helps future customers choose a heating company they can trust, and it helps us focus on what matters most – providing reliable, professional services that keep homes warm and safe all year round.

If you have recently used West London Gas, we would love to hear from you. You can leave a review on Feefo, Google, or Which? Trusted Traders.

Trust is not built overnight. It grows through consistent service, honest communication, and a commitment to doing the right thing for our customers. That is why every review matters to us and why we will always value your voice in shaping the future of West London Gas.